At TolaTaxi, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application, website, and related services (“Services”).
By using TolaTaxi, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
We collect the following types of information to provide safe, reliable, and efficient transportation services:
Account details: Name, phone number, email address, password, and profile photo.
Payment information: Credit/debit card details, mobile wallet info, or other payment data (processed securely via third-party providers).
Driver details (for partners): Driver’s license, vehicle registration, insurance, and banking information.
Support communications: Messages, reviews, or feedback you send to TolaTaxi’s support team.
Location data: Real-time GPS location during rides for navigation, safety, and service improvement.
Usage data: App activity, device type, operating system, app version, IP address, and log files.
Cookies and analytics: To personalize your experience and improve our app performance.
We may receive information from:
Payment processors (transaction confirmations)
Identity verification services
Partners or affiliates providing ride-related offers or promotions
We use collected data to:
Provide and manage your rides and bookings
Match riders with nearby drivers efficiently
Process and verify payments
Ensure safety and fraud prevention
Communicate ride updates, offers, and support messages
Improve our app features, user experience, and security systems
Comply with legal or regulatory obligations
TolaTaxi does not sell your personal data. We only share it in the following ways:
With drivers and riders: Limited information (like first name, location, and contact for pickup).
With service providers: Payment gateways, cloud storage, analytics, and support tools.
With authorities: When required by law or for safety, security, or dispute resolution.
With partners: For promotional campaigns or loyalty programs (only with your consent).
We retain personal data for as long as necessary to provide our Services, meet legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.
We use industry-standard encryption, secure servers, and strict access controls to protect your information from unauthorized access, loss, or misuse.
However, no online service is 100% secure, and we encourage you to use strong passwords and keep your account credentials private.
Depending on your jurisdiction, you may have the right to:
Access or request a copy of your data
Correct or update inaccurate information
Delete your account and associated data
Withdraw consent or opt out of promotional messages
Request limitations on data processing
You can manage your data and communication preferences directly in the TolaTaxi app or by contacting privacy@tolataxi.com.
As a global platform, your information may be transferred and processed in countries where we or our partners operate. We ensure appropriate safeguards to protect your information according to applicable data protection laws.
TolaTaxi is not intended for children under 18. We do not knowingly collect data from minors. If we learn that we have collected information from a child under 18, we will delete it promptly.
We may update this Privacy Policy periodically. The latest version will always be available on our website or app, with the “Effective Date” updated accordingly.
For questions, feedback, or privacy-related requests, contact:
TolaTaxi Privacy Office privacy@tolataxi.co.za